UseCopilot ChatIncluded with Microsoft 365Microsoft Copilot licensePer-user subscription
IncludedIncluded
Copilot Chat does not read your mailbox or files automatically: it only works on content open in Outlook or Teams, or on a file you give it.Included
Depending on your Microsoft 365 plan, Copilot is available in Word, Excel, PowerPoint and Outlook with standard access: fewer features, no priority at peak times and no access to your other data.Included
Researcher and Analyst are reserved for users with a Microsoft Copilot license.Included
IncludedIncluded
Possible without a license, but every answer is billed in Copilot Credits, once the administrator has enabled usage-based billing.Included
Only the license lets an agent read email, the directory, Teams messages and meetings.Included
Without a license, only SharePoint agents are available, and every use is billed in credits.Everyday use is included. Processing thousands of files or automated work is billed in credits.
Cowork requires the Microsoft Copilot license.The license is required, but every task also consumes credits: from 100 to more than 700 depending on complexity.
Copilot Code requires the Microsoft Copilot license.Every creation or change consumes credits: from 25 to more than 200 depending on complexity.
An agent that works on its own, answers by voice or automates a process is always billed in credits.Even for a licensed employee, an autonomous, voice or process automation agent is billed in credits.
Licenses only cover your employees: an agent used by customers is billed for every conversation.Licenses only cover your employees: an agent used by customers is billed for every conversation.
Building and hosting are billed in credits.Building and hosting are billed in credits. Hosting is included for users with Power Apps Premium.
A third-party tool that queries your data through the Work IQ APIs is billed by usage.Even with the license: a third-party tool using the Work IQ APIs is billed by usage.
Copilot Chat is included at no extra cost with eligible Microsoft 365 plans; the Microsoft Copilot license is added per user. Uses billed in credits require the administrator to enable usage-based billing. Depending on the Microsoft 365 plan, an unlicensed user may have standard access to Copilot in Word, Excel, PowerPoint and OneNote.
Map of Copilot offers
Included
Depends on usage
Billed in credits
Purchase option
Microsoft Copilot license
Copilot Studio
Usage-based services
Buying and managing credits
Select an offer
For each one: what is included, what is billed, and the related recommendation.
$0.01list price of one Copilot Credit, the billing unit for usage-based services
IncludedCopilot in the apps, and standard agents used by licensed employees in Teams
Always billedCowork, voice, automatically triggered agents, even with the license
Included
Copilot in Microsoft 365 apps
Microsoft Copilot
Copilot Chat and Copilot in Word, Excel, PowerPoint, Outlook, Teams and OneNote.
Answers from your documents, defined topics, simple actions.
Included
Use by an employee holding a Microsoft Copilot license, signed in with their own account, in Teams or the Copilot app, within Microsoft's fair usage limits
Building the agents
Agents created in Copilot Chat
Billed
Use by unlicensed employees
Use by customers or external users, on a website or an app
Automatically triggered agents (event, schedule), even when employees are licensed
Answer predefined by the agent's designer (classic answer)
1 credit
AI-generated answer (generative answer)
2 credits
Agent action: tool call, topic switch, reasoning
5 credits
Full details: rates, prerequisites, sources
Also billed
Voice and interface automation, in all cases
Microsoft rates
Answer predefined by the agent's designer (classic answer)
1 credit
AI-generated answer (generative answer)
2 credits
Agent action: tool call, topic switch, reasoning
5 credits
Search across Microsoft 365 data (tenant graph grounding)
10 credits per answer
Action sequence (agent flow)
13 credits per 100 actions
Embedded AI prompt, basic model
1 credit per 10 responses
Embedded AI prompt, standard model
15 credits per 10 responses
Embedded AI prompt, reasoning model
10 credits per 1,000 tokens
Document processing (invoices, forms)
8 credits per page
Points of attention
One answer can combine several rates: a generative answer that searches Microsoft 365 data costs 2 + 10 = 12 credits.
For an unlicensed employee, generative answers remain included if the agent was built in Agent Builder (the agent creation tool within Copilot) and does not search Microsoft 365 data.
More reliable on complex cases, billed by the volume of text processed.
Included
Included for a licensed employee using a standard agent in Teams or the Copilot app
Billed
Other cases: 10 credits per 1,000 tokens (about 750 words), on top of the answer rate
Counted: agent instructions, conversation history, retrieved documents, the answer and the model's reasoning
Content the model reads back from its cache between calls is not billed again
Text processed by a reasoning model
10 credits per 1,000 tokens
Full details: rates, prerequisites, sources
Points of attention
Microsoft's example: a follow-up question handled in two model calls amounts to 14,100 billed tokens, or 141 credits. The same question in a new conversation can reach 461 credits.
Connection and storage services provided with Copilot Studio.
Included
Standard, premium and custom connectors, gateway to on-premises servers
Dataverse, the database behind Copilot Studio and the Power Platform: 15 GB of data, 20 GB of files and 2 GB of logs for the whole organization, granted once
Managed Environments: governance settings for agents
Billed separately
No credits. Beyond the included capacity, Dataverse is billed separately
Dynamics 365, Power Apps, Power Automate, and agents operating on these applications.
Included
Power Apps Premium ($20 per user per month, $12 beyond 2,000 new licenses) includes in-app AI assistance: form filling, summaries, data exploration and visualization
Copilot in Power Apps requires both Power Apps Premium and Microsoft Copilot
Standard Power Automate cloud flows fall under Power Automate licensing, not credits
Billed
Dynamics 365 agents, prebuilt or custom
Copilot Studio agents embedded in an app or a flow, AI prompts, document processing
Agents that read or update business data through MCP (a standard that lets an agent use an application's functions): fixed rate for a simple action, variable for a question
Simple data action (create, update, list)
0.1 credit per call
Full details: rates, prerequisites, sources
Not yet generally available: pricing and rules may change.
Prerequisites
Dynamics 365 or Power Platform licenses for data access
This reference does not replace Microsoft's contractual terms (Product Terms). USD list prices, indicative: they vary by contract and reseller, and Microsoft may change them at any time.
Glossary
Microsoft terminology explained
Copilot Credit
The billing unit for all Microsoft services paid by usage: agents, Cowork, AI-generated apps. One credit is worth $0.01 at list price.
Microsoft Copilot USL (formerly Microsoft 365 Copilot)
Monthly per-user subscription. It covers Copilot in the apps and some agents, but not every service.
Harness
The technical foundation that runs an agent in Copilot Studio. There are three: standard agent, process automation agent, customer engagement agent. The engine determines billing.
Tenant graph grounding
The agent searches the organization's email, files and sites before answering. 10 extra credits per answer, except for a licensed employee.
Autonomous agent
An agent started by an event (an incoming email, a new order) or a schedule, without a user interacting with it. Always billed in credits.
Microsoft channels
Teams and the Copilot app: the only channels where a standard agent is included for a licensed employee.
Fair usage limits
A limit Microsoft reserves the right to set on uses included in the license. It is not publicly quantified.
Public Preview
A feature that is available but not final: pricing and rules may change without notice.
Frontier Program
Microsoft's program that opens new capabilities to pilot customers before general availability.
MACC
An amount the organization has committed to spend on Azure. Credits bought pay-as-you-go or through an annual reserve count toward it.
Dataverse
The database behind Copilot Studio and the Power Platform.
Model Context Protocol
A standard that lets an agent use an application's functions: look up a customer record, update an order.
API
The interface one piece of software uses to query another. When a tool uses a paid Microsoft API, each call can be billed.
First version, based on the Copilot Credits, Copilot Studio and Power Platform guides of November 2026
Microsoft change in November: Copilot in SharePoint and OneDrive updated
Updates
Stay informed of licensing changes
Microsoft revises its licensing guides regularly. This page is updated with every new version; receive a summary of the changes and their budget impact (in French).
Audit of your Copilot licenses
Review of licenses and agents: actual license needs, credit-consuming agents, the right purchase option, spending caps.